Terms & conditions

"HotelRBS DMCC" maintains the www.hotelrbs.com Website ("Site"). "United Arab of Emirates is our country of domicile" and stipulate that the governing law is the local law.

  • "Visa or MasterCard debit and credit cards in AED will be accepted for payment"
  • "We will not trade with or provide any services to OFAC and sanctioned countries"
  • "Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website"
  • "Cardholder must retain a copy of transaction records and Merchant policies and rules"

 

This agreement ("user agreement") incorporates the terms and conditions for HotelRBS DMCC and its affiliate Companies ("HotelRBS DMCC") to provide services to the person (s) ("the User") intending to purchase or inquiring for any products and/ or services of HotelRBS DMCC by using HotelRBS DMCC's websites or using any other customer interface channels of HotelRBS DMCC which includes its sales persons, offices, call centres, advertisements, information campaigns etc. Both User and HotelRBS DMCC are individually referred as 'party' to the agreement and collective referred to as 'parties'.

User's responsibility of cognizance of this agreement

The Users availing services from HotelRBS DMCC shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by HotelRBS DMCC for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or HotelRBS DMCC with respect to any services to be provided by HotelRBS DMCC shall be restricted to the scope of this agreement.

HotelRBS DMCC reserves the right, in its sole discretion, to terminate the access to any or all HotelRBS DMCC websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever.

In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by HotelRBS DMCC like hotels, holiday packages etc. Such TOS will be provided/ updated by HotelRBS DMCC which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User.

Additionally, the Service Provider itself may provide terms and guidelines that govern features, offers or the operating rules and policies applicable to each Service (for example, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers.

HotelRBS DMCC's Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail HotelRBS's Services.

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other HotelRBS DMCC document, then these terms shall control.

CANCELLATION POLICY – Each booking have its own cancellation policy it will vary according to principle supplier and customer should accept the cancellation policy then proceed for booking . some booking will non refundable ; some booking advance purchased ; some booking 3 days prior some booking 7 days prior some booking 30 days prior & in some cases 24 hrs . refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Multiple Bookings The multiple booking may result in multiple postings to the cardholder’s monthly statement.

PAYMENT CONFIRMATION – Once the payment is made, the confirmation notice will be sent to the client via email within 72 hours of receipt of payment.

Third Party Account Information

By using the Account Access service in HotelRBS DMCC's websites, the User authorizes HotelRBS DMCC and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account. The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify HotelRBS DMCC immediately in writing of any unauthorized use of their password or account or any other breach of security.

HotelRBS DMCC will not be liable for any loss that may be incurred by the User because of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else's password at any time TOP HotelRBS DMCC reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. HotelRBS DMCC further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by HotelRBS DMCC for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. HotelRBS DMCC is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

The User shall request HotelRBS DMCC for any refunds against the unutilized or 'no show' hotel booking for any reasons within 15 days from the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of A hotels and HotelRBS DMCC . No refund would be payable for any requests made after the expiry of 15 days as above and all unclaimed amounts for such unutilized or no-show hotel booking shall be deemed to have been forfeited.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Fees Payment

HotelRBS DMCC reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. HotelRBS DMCC further reserves the right to alter any and all fees from time to time, without notice.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case, there is a short charging by HotelRBS DMCC for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.

In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. HotelRBS DMCC is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.

Confidentiality

Any information which is specifically mentioned by HotelRBS DMCC as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.

Onus of The User

HotelRBS is responsible only for the transactions that are done by the User through HotelRBS DMCC . HotelRBS DMCC will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the User.

The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction.

The User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of UAE or other applicable law.

Advertisers on HotelRBS or linked websites

HotelRBS DMCC is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. HotelRBS DMCC does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

The linked sites are not under the control of HotelRBS DMCC and HotelRBS DMCC is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.

HotelRBS DMCC is providing these links to the Users only as a convenience and the inclusion of any link does not imply endorsement of the site by HotelRBS DFMCC .

Force Majeure Circumstances

The user agrees that there can be exceptional circumstances where the service operators like the hotels, the respective transportation providers or concerns may be unable to honour the confirmed bookings due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, government decisions, operational and technical issues, If HotelRBS DMCC is informed in advance of such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that HotelRBS DMCC being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers must contact that service provider directly for any further resolutions and refunds.

The User agrees that in situations due to any technical or other failure in HotelRBS DMCC , services committed earlier may not be provided or may involve substantial modification. In such cases, HotelRBS DMCC shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge all liabilities of HotelRBS DMCC against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.

HotelRBS shall not be liable for delays or inabilities in performance or non-performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.

Without prejudice to whatever is stated above, the maximum liability on part of HotelRBS DMCC arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by HotelRBS DMCC for its services.

In no event shall HotelRBS DMCC and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the HotelRBS DMCC website(s) or any other channel . Neither shall HotelRBS DMCC be responsible for the delay or inability to use the HotelRBS DMCC websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the HotelRBS DMCC website(s), or otherwise arising out of the use of the HotelRBS DMCC website(s), whether based on contract, tort, negligence, strict liability or otherwise.

HotelRBS is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.

Safety of Data Downloaded

The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Nevertheless, HotelRBS DMCC will always make its best endeavours to ensure that the content on its websites or other information channels are free of any virus or such other malwares.

Feedback from Customer and Solicitation:

The User is aware that HotelRBS DMCC provides various services like hotel bookings, car rentals, holidays and would like to learn about them, to enhance his / her travel experience. The User hereby specifically authorizes HotelRBS DMCC to contact the User with offers on various services offered by it through direct mailers, e-mailers, telephone calls, short messaging services (SMS) or any other medium, from time to time. In case that the customer chooses not to be contacted, he /she shall write to HotelRBS DMCC for specific exclusion at service holidays@Hotelrbs.com or provide his / her preferences to the respective service provider. The customers are advised to read and understand the privacy policy of HotelRBS on its website in accordance of which

Hotelrbs dmcc contacts, solicits the user or shares the user's information.

Proprietary Rights

HotelRBS dmcc may provide the User with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws.

The User may use this material only as expressly authorized by HotelRBS and shall not copy, transmit or create derivative works of such material without express authorization.

The User acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right.

Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

VISA obligations of the User

The travel bookings done by HotelRBS DMCC are subject to the applicable requirements of Visa which are to be obtained by the individual traveller. HotelRBS DMCC is not responsible for any issues, including inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled bookings due to any such reason.

Personal and Non-Commercial Use Limitation

Unless otherwise specified, the HotelRBS DMCC services are for the User's personal and non - commercial use. The User may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the HotelRBS website(s) without the express written approval from HotelRBS DMCC .

Indemnification

The User agrees to indemnify, defend and hold harmless HotelRBS and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by HotelRBS DMCC and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this agreement.

The user shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and HotelRBS DMCC cannot be held responsible for the same.

Right to Refuse

HotelRBS DMCC at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. Any contract to provide any service by HotelRBS DMCC is not complete until full money towards the service is received from the customer and accepted by HotelRBS DMCC.

Without prejudice to the other remedies available to HotelRBS DMCC under this agreement, the TOS or under applicable law, HotelRBS may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if.

The user is in breach of this agreement, the TOS and/or the documents it incorporates by reference;

HotelRBS DMCC is unable to verify or authenticate any information provided by the user; or HotelRBS believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or HotelRBS DMCC .

HotelRBS DMCC may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user shall not register or attempt to register with HotelRBS or use the website in any manner whatsoever until such time that the user is reinstated by HotelRBS DMCC .

Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, HotelRBS DMCC reserves the right to recover any amounts due and owing by the user to HotelRBS DMCC and/or the service provider and to take strict legal action as HotelRBS DMCC deems necessary.

Right to Cancellation by HotelRBS DMCC In Case of Invalid Information from User

The User expressly undertakes to provide to HotelRBS DMCC only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from HotelRBS DMCC.

In case HotelRBS DMCC discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, HotelRBS DMCC in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, HotelRBS DMCC shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.

The User unequivocally indemnifies HotelRBS DMCC of any such claim or liability and shall not hold HotelRBS responsible for any loss or damage arising out of measures taken by HotelRBS DMCC for safeguarding its own interest and that of its genuine customers. This would also include HotelRBS DMCC denying/cancelling any bookings because of suspected fraud transactions.

Interpretation Number and Gender

The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and neuter form. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", 'hereunder" and words of similar import refer to this agreement.

Severability

If any provision of this agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.

Headings

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of HotelRBS Websites or its partner websites or any provision hereof in any manner whatsoever.

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular HotelRBS DMCC website, then these terms shall control.

Relationship

None of the provisions of any agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of HotelRBS DMCC Websites or its partner websites, shall be deemed to constitute a partnership between the User and HotelRBS DMCC and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.

Update of The Information by HotelRBS

HotelRBS reserves the right to change the terms, conditions, and notices under which the HotelRBS DMCC websites are offered, including but not limited to the charges. The User is responsible for regularly reviewing these terms and conditions.

Jurisdiction

HotelRBS DMCC hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. HotelRBS considers itself and intends to be subject to the jurisdiction UAE LAW .

Responsibilities of User for HotelRBS The Agreement

The User expressly agrees that use of the services is at their sole risk. To the extent HotelRBS DMCC acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers. In no circumstances shall HotelRBS DMCC be liable for the services provided by the service provider. The services are provided on an "as is" and "as available" basis. HotelRBS DMCC may change the features or functionality of the services at any time, in their sole discretion, without notice. HotelRBS DMCC expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a purpose and non-infringement. No advice or information, whether oral or written, which the User obtains from HotelRBS DMCC or through the services shall create any warranty not expressly made herein or in the terms and conditions of the services. If the User does not agree with any of the terms above, they are advised not to read the material on any of the

HotelRBS DMCC pages or otherwise use any of the contents, pages, information or any other material provided by HotelRBS. The sole and exclusive remedy of the User in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the services after notifying HotelRBS DMCC in writing.

The User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of UAE or other applicable law.

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